Cancellation Policy – Invigor8 Medical Care

At Invigor8 Medical Care, we strive to provide transparent and patient-centered care. This Cancellation Policy outlines the terms related to appointment cancellations, subscription cancellations, and recurring treatment services.

By enrolling in our services, you acknowledge and agree to the terms outlined below.

Telemedicine Appointment Cancellations

Patients may cancel or reschedule scheduled telemedicine appointments by contacting our support team at least 24 hours prior to the scheduled appointment time.

Failure to provide adequate notice may result in:

• forfeiture of consultation fees

• rescheduling delays

• additional administrative fees where permitted.

Once a provider consultation has occurred or medical review has begun, consultation fees become non-refundable.

Subscription and Recurring Program Cancellations

Patients enrolled in recurring wellness or medication programs may cancel future renewals at any time before the next billing date.

Cancellation requests must be submitted through:

• the patient portal

• email support

• direct communication with our support team.

Cancellation requests submitted after an order has already been processed, prescribed, or transmitted to the affiliated pharmacy may apply only to future billing cycles.

Prescription Processing and Pharmacy Fulfillment

Once a prescription has been:

• approved by a licensed provider

• processed,

• transmitted to an affiliated pharmacy

The associated order generally cannot be canceled due to pharmacy regulations and medication preparation

requirements.

Affiliated pharmacies, including Optio Rx, Emerald Compounding Pharmacy, VIOS Compounding & Rite Away Pharmacy.

operate independently and are solely responsible for prescription fulfillment, dispensing, and shipping following provider approval.

Membership and Program Termination

Patients may discontinue participation in treatment programs at any time; however:

• prior charges remain valid,

• completed medical services remain non-refundable,

• shipped medications cannot be returned.

Patients are encouraged to notify the care team before discontinuing treatment so appropriate medical guidance and transition recommendations can be provided.

Failure to Respond or Complete Intake Requirements

Invigor8 Medical Care reserves the right to delay, pause, or cancel treatment processing if:

• required medical information is incomplete

• laboratory requirements are not satisfied

• communication attempts are unsuccessful

• provider review cannot be completed safely

In certain cases, refunds or account credits may be considered at the discretion of management.

No Guarantee of Treatment Approval

Submission of payment, completion of intake forms, or enrollment in services does not guarantee medical eligibility, prescription approval, or continuation of treatment. All treatment recommendations and prescribing decisions are subject to provider evaluation, clinical appropriateness, and applicable medical guidelines.

Chargebacks and Billing Disputes

Patients agree to contact Invigor8 Medical Care directly regarding billing concerns before initiating chargebacks or disputes with financial institutions.

We are committed to resolving concerns promptly and professionally whenever possible.

Policy Modifications

Invigor8 Medical Care reserves the right to modify this

Cancellation Policy at any time in order to comply with applicable medical regulations, pharmacy requirements,

payment processor compliance standards, and operational

needs. Any updates or revisions to this policy will be posted on the website.

Contact Information

For cancellation requests or billing support, please contact:

Invigor8 Medical Care

Website: Invigor8 Medical Care

Email: [email protected]

Phone: